Frequently Asked Questions

No, AEG Power Tools are a different company.

You can stop/pause your machine after the cycle has started if it is safe to do so. The machine door will not unlock once the water level has reached the level of the door, if the spin cycle has started or if the water temperature is over 60 degrees.

Yes, we can. Simply contact the AEG First Klasse Care team for assistance and more information on appliance connections and installations. 

• Over sudsing of detergent can cause longer wash times, so try using less detergent or detergent with low sudsing mentioned on packaging. If your washer is a top loader programs can run longer if machine is unbalanced - so try evenly moving clothes around.
• The laundry load may be lighter or only lightly soiled. Many of our products have a sensing feature which will adjust the program to each load.

The laundry load may be lighter or only lightly soiled. Many of our products have a sensing feature which will adjust the program to each load.

Australian Standards for electric/gas oven installation are used to make sure kitchen appliances are safely used and correctly installed.
For electrical appliances, only a licenced electrician can install as there are electrical circuits and multiple wires involved. The electrician also needs to look into your existing wiring to ensure that your wiring is capable of handling the requirements of your new oven or cooktop. Newer models can often require increased circuitry.
If you need to upgrade your wiring to suit the power needs of your new oven, a site inspection can be arranged to provide a quote to do this.
For gas appliances, ONLY a licenced gas fitter/plumber can install. Gas is dangerous and the gas needs to be connected to the correct gas line and adhere to regulations around minimum clearances for combustible materials.
When the installation is completed, your electrician or plumber will provide you with a Compliance Certificate.